Refund Policy - Outdoors Great Southern
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Refund Policy

RESOURCES
Outdoors Great Southern provides refunds or exchanges for resources that have a problem or fault.

WORKSHOPS AND EVENTS

Outdoors Great Southern provides full refunds or fully equivalent exchanges to participants who register and pay for workshops or events which are cancelled by Outdoors Great Southern due to lack of demand or exceptional circumstances.

Outdoors Great Southern provides refunds on the following basis to participants who register and pay for workshops or events and who then notify their cancellation to Outdoors Great Southern in writing:

  • for cancellations notified to Outdoors Great Southern in writing more than 7 days before the date of the workshop or event, a 95% refund will be made.
  • for cancellations notified to Outdoors Great Southern in writing 7 days or less before the date of the workshop or event, no refund will be made.

To notify of a cancellation please email us at info [at] outdoorsgreatsouthern.org.au.

Refund decisions will be notified to applicants within 10 working days of receipt of the application for refund. Refunds may only be paid to the refund applicant and may not be transferred to third parties.

YOUR RIGHTS
This statement does not remove your right to take further action under Australia’s consumer protection laws.

CONTACT INFORMATION
For any questions about this refunds and exchanges statement, please contact us at info [at] outdoorsgreatsouthern.org.au.

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